Adventures of a Technical MasterMind

As outlined in a prior post, Digital Business operations require new thinking and new technologies. As Operations evolves to meet the needs of Digitalization, so too must the core systems of record for operations. When running a data center with physical assets, or even user assets such as laptops, printers, and desktops the CMDB was a useful construct to understand what you had, things were static, and thus the problem was more easily solved. In reality, almost no one had an accurate CMDB, they most often hovered around 80% coverage, based on the beliefs of staff, and often were driven by a combination of automated and manual processes. The use cases for the CMDB are often tied to ITSM processes such as request, incident, problem, and change management. By having good data capture to record asset and component ownership and configuration it made these processes more robust, reliable, and accurate. By using discovery tools which crawled technologies or leveraged the network for data