My company is undergoing a realignment of our direction and technical operations groups across all of our market groups. This includes many initiatives, but the one I am involved in is monitoring and tools in use to conduct operations. The other groups don't seem to have a solid strategy, nor a solid understanding of how to solve their operational problems. This is in part due to the fact that they are always firefighting, and thus not able to analyze situations and determine a path.
The strategy and products I have selected in my roadmap are partially due to the fact that we have certain technologies engrained in our process which are not problematic enough to replace. With this new initiative that becomes not only possible, but probable. This means we'll have the BEST tools in place in our roadmap. That includes supportability, cost, and open standards (open source).
Now the tools and set of products will be aligned across the whole organization, across the 20,000+ servers and 10,000+ network devices.