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Showing posts from September, 2017

Artificial Intelligence in Digital Operations

Artificial Intelligence in Digital Operations
Not a week goes by where I don't see a vendor claiming that they have applied Artificial Intelligence (AI) to running digital businesses (there was a new one this week, but I began writing this beforehand). The list of vendors continues to increase, and when digging into the technology, the marketing is often overstepping the use of the AI term. Let's take a step back and understand what AI is from a computer science perspective.
The traditional problems (or goals) of AI research include reasoning, knowledge, planning, learning, natural language processing, perception as per Wikipedia. The other interesting trend is the application of the AI effect. This term explains that as we apply models and data to problems, and create algorithms to solve these problems, we move the problem outside of the scope of AI. Thus, abusing term AI to describe much of what we do in technology. Most of the technology itself is not complex when it comes t…