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Showing posts from November, 2007

So many tools, so many problems

It seems like many of my more "complex" legacy tools are not setup "right" for what we want to do. I'm always struggling with some of these products.
A good example today is HP NNM which is our MPLS, and topology manager. The main goals of the tool are to build a layer 2/3 topology and do server and upstream suppression to avoid alarm floods. Of course none of it works right, and it's a constant main in the rear. We have tried on many occasions to fix this with the help of HP. We have tried numerous suggestions.
Finally I got on the phone today with a product manager and got the real story. We can implement some changes which would fix it for now, the downside we'd lose some of our DR capabilities. The product wasn't designed to actually operate in a DR type of way (strange for a market leading product). They have a new version coming out in roughly a year which should fix this, and we'd have to re-architect the infrastructure yet agai…