Ahh my favorite

So we pay a LOT for support on some software, you are talking about 30-50k. I just got this email from one of my vendors. They happen to be one I am not fond of which I have commented on before:

Only 2 months and 10 days for a ticket reply for a new license.

Date of email reply - 8/20/2009 3:37am

Dear Jonah

Please find attached the license requested

Kind regards,



From: support.emea@somecompany.com [mailto:support.emea@somecompany.com]
Sent: Wednesday, June 10, 2009 03:22
To: Support EMEA
Subject: INC000000007516 License-request